App Store
Google Play
Contact Us

FAQ Customer App

FAQ
Pay10 Consumer Wallet

1. Account Creation (Login, Password, PIN Setup, Reset)

What is Pay10 Customer App?

Pay10 customer app is a versatile digital wallet for sending money, shopping, paying bills, and managing your finances securely. Shop and pay bills- make purchases by scanning QR codes and pay your bills directly through the app. 

  • Download the app from the App Store/Play Store.
  • Register using your Bahraini/Local mobile number and email.
  • Complete KYC by using eKey 2.0 Mobile app and clicking on “Approve”.
  •  Select personalized PIN and add biometric login for App access
  • To gain access to your account login using your personalized PIN created at the time of account creation or Biometric (if enabled in Pay10 App)
  • Click on “Forgot Password” or “Forgot PIN” on the login screen. 
  • Verify your identity via OTP. 
  • Set a new password or PIN. 
  • Concurrent sessions are NOT allowed. You cannot stay logged in on more than one device at the same time.
  • Login on a new device is supported. However, when you log in on to a second device, the session on the first device will be automatically terminated.
  • This ensures enhanced security and prevents unauthorized access from multiple devices.
  • Contact Pay10 support to block your account. Once you are in position to login again, please contact Pay10 Support to unblock account and guide you further.
  • Go to Profile > Personal Details in the app to verify and update your details. Please follow the on-screen instructions to do the needful.
  • Open the Profile section 
  • Go to the Security tab. 
  • Look for the “Delete Account” option. 
  •  Follow these steps to confirm your decision. Note that this may delete your transaction history and linked data, and only if the balances are zeroed out. 

If customer is not blocked by Pay10 due to security and regulations, they can re-activate with the same mobile number.

Customer must contact Pay10 support to unfreeze the account.

2. Security and Compliance

How do I secure my wallet?
  • Use a strong PIN (avoid easy sequences). 
  • Enable biometric authentication (Face/Fingerprint). 
  • Never share your personalized PIN, OTPs or personal info. 
  • Watch out for phishing messages or fake calls. 

  • No, you need an internet connection to access features and perform transactions

Pay10 complies with PDPL standards. (Personal Data Protection Law. Law No. (30) of 2018). You can request data deletion or access your stored data anytime. Consumers have full control over their personal data, including the right to access, rectify, or request deletion at any time.

  • Check your internet. 
  • Update the app. 
  • Verify your credentials or reset your PIN/password.
  • Your wallet might be blocked due to multiple incorrect logins attempts or exceeding transaction limits. Please contact Pay10 customer support. 
  • Tap “Resend OTP”. 
  • If still not received, contact Pay10 support. 

3. Features, Limits, Terms, Conditions, and Fees

What can I do with the Pay10 app?
  • Send and receive money with a quick tap from your Pay10 contacts.
  • Shop for your favorite brands with your Pay10 Wallet instore.
  • No, only Benefit Pay top-ups are supported currently.
  • Maximum hold amount wallet limit is 2,500 BHD at any given time & maximum monthly wallet limit is 10,000 BHD. This can be changed/updated by Pay10 at its sole discretion at any point of time. Pay10 shall make reasonable efforts to notify on such changes.
  • Individual cap BHD 2,500, but monthly wallet usage is limited to 10,000 BHD. This can be changed/updated by Pay10 at its sole discretion at any point of time. Pay 10 shall make reasonable efforts to notify customers of such changes.
  • No, only domestic transactions are allowed for now. 
  • Yes, domestic transfers are allowed, and this may attract small withdrawal fees.

Please refer to the Pay10 schedule of charges on our website www.pay10.bh for an updated fees table. All charges are exclusive of VAT or any other federal taxes.

There are 2 ways to make a payment:

  1. Scan and Pay: Simply scan the QR code at your favorite stores and make payments directly from your wallet.
  2. Mobile Number: Easily send money to friends and family using their Pay10 linked mobile number.

A reason for failure will appear in app and accordingly you are advised to take the necessary corrective measures. Should you still have any query regarding the failed transaction, contact Pay10 support team.

  • Check your payment history and confirm if the amount was charged twice. 
  • Contact Pay10 customer support team to validate the duplicate debit on your account. Pay10 support team will initiate a refund in case of an incorrect charging
  • Pay10 system also read transactions and will automatically flag and reverse duplicate payments. 
  •  Financial transactions are sensitive in nature, and you must verify the receiver before you authorize the transaction. In case the transaction has been authorized, you are required to contact and coordinate with the receiver for a reversal of your payment. Contact the merchant or request a refund. 
  • Transactions are instant. Contact the merchant/ receiver for any further assistance or request a refund. 
  • Once initiated by the merchant, they are processed instantly to ensure a seamless experience. 

4. Support & Account Management

What are Pay10’s support hours?
  • Customer support team is available 24 Hours, 7days a week. 
  • You can contact Pay10 support team via 800 100 10 or support@pay10.bh