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Key Facts Statement Biz App

Key Facts Statement
Biz App

Table of Contents

With Pay10 Biz App, you can easily accept and track payments from Pay10 Customers, issue transaction refunds anytime, anywhere, using a mobile device.

Product NamePay10 Biz
TypeDigital Payment Acceptance Solution
Supported CurrencyBahraini Dinar (BHD)
Eligibility
  • Bahrain-based Businesses with valid Commercial Registration
  • Bahraini mobile number
Key Features
  • Digital onboarding (Coming Soon)
  • Manual Onboarding
  • Digital wallet to accept secure online payment.
  • DQR code-based payment acceptance (Scan & Pay)
  • Same day settlement
  • Real time balance updates
  • Payment acceptance history
  • Refunds
  • Fund withdrawals
Required Documents for Account Opening
  • Free account opening
  • KYC and KYB verification are required.
  • Commercial Registration (CR) verification, and CPR ID verification of Business owner / POA and Shareholders and MOA/AOA to support the company structure.
  • Additional documents are mandatory requirements as per regulatory guidelines and business type such as but not limited to:
  • Valid document which has company structure. (Eg: Share certificate/Register of directors/Shareholder
  • Certificate of Incumbency
  • CPR ID copy of shareholders/POA/UBO)
  • Passport copy of shareholders/POA/UBO)
  • Business address Proof of company
  • POA Documentation
Fee and Charges
  • Account Opening: Free
  • Annual maintenance: Free
  • POS Devices:
  • 1 Lifetime-Free POS Device to accept payments
  • Additional POS Devices: Contact sales@pay10.bh for more information.
  • Transaction processing fee:
  • Depending on each type of merchant.
  • Withdrawals:
  • Up to BHD 100 → Free (via Fawri+)
  • Above BHD 100 → BHD 0.100 + 10% VAT (via Fawri+)
  • All transactions via Fawri → BHD 0.100 + 10% VAT per transaction

For more information for our POS offering, please visit pay10.ae or contact sales@pay10.bh

Wallet Limits
    • Maximum wallet balance: BHD 10,000
  • Daily transaction limit: BHD 5,000 – 10,000 (varies by merchant type)
  • Monthly transaction limit: BHD 5,000 – 10,000 (varies by merchant type)

Note: Limits may vary based on merchant business type and regulatory requirements

Security Features
  • Biometric login (fingerprint/face recognition) where supported
  • Login with PIN number
  • Real-time transactions & fraud monitoring
  • Reset password
Customer Support

For more information of our Merchant Payment Solutions, please visit www.pay10.bh or contact sales@pay10.bh

Complaints and Dispute Resolution
  • Reach out support center: 8001 1010 or Email: complaints@pay10.bh for any Disputes or Complains.

Important Notes

  • Funds in Pay10 Wallet are not interest-bearing
  • Pay10 is regulated by the Central Bank of Bahrain as an Anciallary Service Provider
  • Your consent is required for data sharing with third parties
  • You have the right to withdraw consent for data sharing at any time
  • Pay10 has the right to change the terms and conditions of the product, with a 60-day notice for any changes in fees or charges.
  • This Key Facts Statement provides only indicative fees and charges. For the full and latest fees and charges, please refer to the website for the updated schedule of charges.
  • All fees are exclusive of VAT. Wherever applicable; VAT will be charged at the prevailing rates in addition to the fee.

Warning

By using the Pay10 BIZ App, you acknowledge that:

  1. Your account may be suspended if you fail to provide the required documentation or if the information provided is inaccurate or incomplete.
  2. Pay10 may share your information with regulatory authorities in compliance with applicable laws and regulations.
  3. You are responsible for the confidentiality of your account information and for all actions conducted through your account, you must always ensure your Pay10 Biz App credentials are safe and confidential.
  4. If you see a transaction/withdrawal or Refund on your account that you do not recognize, or you think may be incorrect, you must contact us immediately via the call center or our website.

Refunds for the full transaction value are available through the Pay10 Biz App to assist merchants in processing returns or addressing customer claims. Pay10 bears no liability for any misuse of this feature by business employees or authorized users of the Pay10 Biz App.

For full details, please refer to our Terms and Conditions available at www.pay10.bh